Human Quotient Group Pty Ltd
Last Updated Jan. 2026
You may know us as Human Quotient Group. In this policy, we may be referred to as “we”, “our”, “us” or “HQG”). We take privacy very seriously at HQG.
Contents
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
1. About this privacy policy
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.
This policy explains how we handle your personal information when you use our website, learning platform or mobile site; product; or service that links to this Privacy Policy, and the administration of the employment relationship with our employees (our “Services”). It generally applies to customers and users (including prospective customers and users), employees, third party business partners and other individuals who interact with us.
You have rights in relation to how we use your personal information, which you can read more about below.
A note on children’s online privacy: Our online Services provide information and solutions intended for professionals and we do not knowingly collect personal information from children under the age of 16.
2. The personal information we collect, how & why
2.1 Personal information
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
2.2. Personal information we collect
The following are the kinds of personal information we may collect from you and examples of when we might collect it. These examples don’t set out every circumstance where we might collect your personal information:
- contact details such as your name, company name, email address, telephone number (e.g. when registering interest for a program)
- payment or credit card information (e.g. when paying for an order).
- personal details such as age, date of birth, gender identity, marital status, ethnicity, lifestyle information, household size (e.g. voluntary disclosure when completing a survey or during an interview or job-related discussion).
- social media details such as Instagram handles, profile name.
- images, photos, user generated content.
- device information such as IP address, device ID and type, device location, website activity logs, network access, device storage information, referrer, domain, browser type, language, previously visited pages on our website or mobile site, interaction with our website through click behaviour, country, time zone.
2.2.1 How we do it
We collect this personal information from you by using a range of tools when you:
- access and use our website, learning platform and mobile site via the use of cookies (alas, not the yummy edible kind – rather the data files placed on your device or computer to track information), log files (which track actions occurring on our website or mobile site), web beacons, tags and pixels (electronic files used to record information about how you browse our website or mobile site)
- create an account, place an order with us via your account or as a guest, and/or request a refund
- participate in our promotions
- refer a friend
- join our mailing list
- contact us with an enquiry or complaint
- engage with us on social media
- discuss a job opportunity or apply for a job with us
- apply to join a program
- respond to a survey conducted by us or a third party on our behalf.
2.2.2 Why we do it
This section includes details of the purposes for which we use your personal information; including to:
- process your order for our Services including verifying your credit card
- notify you regarding the status of your application or order
- respond to your enquiry or complaint
- use your image, photo, or user generated content to promote our Services, when you provide your express consent for us to do so via direct message on social media or through participating in our programs
- verify ratings and/or reviews when you rate or review our Services
- update you with news about our business, website and products, special events, promotions and offers when you opt-in to marketing, for example, you may opt-in when you receive news and offers from us or by signing up to our mailing list
- personalise our communications to you based on your past engagement history and other information to make your experience more relevant
- engage with you on social media
- review job applications, for recruitment purposes and human resources administration
- improve and optimise our services
- collect survey feedback to improve products, services, customer experience, and business operations, to help us understand your satisfaction and identify areas for improvement
- market research and analytics to enhance our product offering, to assess the success of our marketing and advertising campaigns, better understand our customers to guide our strategy and decision making and market our products to you
- accounting, audit, legal and internal business purposes.
If you do not provide us with your personal information, we may not be able to provide you with our Services, communicate with you or respond to your enquiries.
3. Marketing
3.1 Sell
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. We do not broker or sell your personal information to third parties on the open market.
3.2 Direct or targeted marketing
We conduct targeted advertising or marketing communications which we believe may be of interest to you through search engines and social media platforms. This allows us to improve and develop marketing campaigns, segments, and materials.
At HQG we want to communicate with you only if you want to hear from us (we don’t want to create extra noise in your inbox!) so if you change your mind and no longer wish to receive communications from us, you can:
- follow the opt-out instruction (sometimes also known as “manage subscription” or “unsubscribe”) in the emails we send you
- if you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out.
- contact us at hello@humanquotient.com.au.
If you opt out of receiving marketing communications from us, your personal information will not be used for marketing but may still be used for the other purposes described in this Privacy Policy (such as fulfilment of projects).
4. Disclosure to third parties & cross-borders
We may share your personal information with program partners and to third parties we engage. We may do this to perform a contract with you, based on your consent, or to pursue our legitimate interests.
These third parties include:
- service providers or persons who perform functions on our behalf, for example:
- payment gateways, credit card transaction processors
- cloud or other storage providers
- analytics, product tracking and marketing platforms, communications platforms and contractors to process data
- AI and automated systems providers to respond to enquiries or complaints.
- logistics and operations technology platforms and systems to transmit order and other information within our supply chain.
- warehouse, distribution and freight companies to fulfil and deliver orders to you.
- Government regulatory bodies and law enforcement agencies as required, authorised or permitted by law
- our professional advisers
- a third party that acquires or intends to acquire Human Quotient Group or its assets
- anyone else to whom you authorise us to disclose it.
We may also share or publish aggregate information that does not specifically identify you, such as statistical information about how our customers use our products or their demographic characteristics.
We may disclose your personal information to recipients that are located outside of Australia. Those recipients are likely to be located in the European Union, United Kingdom or United States.
This Privacy Policy does not apply to any website, application, product, or service that links to its own privacy policy or that is offered by third parties, in which clicking on third-party links or enabling those connections may allow the third party to collect, use, or share data about you. We encourage you to read their respective privacy statements or policies.
5. Your rights & important things you might need to know
While we have set out your rights in this Privacy Policy, we understand that sometimes you just need quick and easy access to the relevant info (similar to when you are reaching frantically for that last emergency loo roll – don’t worry, we have all been there!)
5.1 Your rights
5.1.1 Disclosure of your personal information
You may request that we disclose to you the personal information that we hold about you by contacting us.
We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, where the rights of other persons would be violated, or as required by law.
We may also disclose your personal information to others where we are required or authorised by law to do so; you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or we are otherwise permitted to disclose the information under the Privacy Act.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
5.1.2 Addressing information that is not correct
While we take reasonable measures to ensure that your personal information remains accurate, relevant, complete, up to date and not misleading, we will respond to your requests to access or correct or delete your personal information in a reasonable time.
You may update or correct your personal information by logging into your account or contacting us with your request via the contact details below.
5.1.3 Objection and restriction
You may restrict or object to the processing of certain personal information being processed by us in certain circumstances, including where relevant, the right to opt out of direct marketing or market research.
5.1.4 Please forget me
You may request that we delete your personal information that we hold, that is, you can request that we forget you (but we will miss you 😢!). If you make a request, we will delete your personal information that we hold except for information we are allowed or required to retain by law.
5.1.5 Withdrawing consent & opting out
You may withdraw your consent or opt-out of receiving marketing communications from us at any time. If you withdraw your consent or opt-out, we will no longer send you marketing communications; however, we will still communicate with you where it is necessary to complete our contract with you, for example, to fulfil your order for our products or services.
5.1.6 What happens when you exercise your rights
When you exercise any of your rights in relation to your personal information, you acknowledge that where you do not supply certain information requested by us or request its deletion, we may be delayed or prevented from finalising your order or satisfying your request or enquiry. For example, if you do not provide us with a delivery address, we cannot deliver our product to you until we have an address to deliver to.
5.2 Complaints
If you have a complaint about the way in which we handle your personal information, please contact us via the contact details below.
5.3 Verifying it is you
We take privacy seriously here, so when you contact us to make an enquiry or to exercise your rights, we just want to make sure that we’re talking to the right person and this means that we may ask you some additional questions. We are sorry if this causes any inconvenience, but it’s an important step in making sure your account and personal information remains secure. Thanks in advance for your patience.
6. Security
We take all reasonable security and organisational measures to make sure your personal information held by us is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We use Secure Sockets Layer (SSL) technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to our checkout and we follow all PCI-DSS requirements. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. While we will do our bit, we suggest that you also take appropriate security precautions, in particular when you access the internet via public Wi-Fi networks or shared computers.
6.1 Retention
We will only keep your data for as long as is necessary for the purpose for which it was collected (in order to provide you with our products and services and otherwise for the purposes set out in Why we do it above), subject to satisfying any legal, accounting or reporting requirements.
At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning).
6.2 Sharing information online and links to other websites
We may make available on our website, learning platform or mobile site certain opportunities for you and other users to share information online such as on message boards, social media, blogs. Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from third parties.
Sometimes our website, learning or mobile site may contain a link to third party websites. We are not responsible for the content or material contained in, or obtained through, any third-party website or for the privacy practices of the third-party website. We suggest that you review the privacy policy of each website or mobile site that you visit.
7. Updating our privacy policy
Privacy laws and our practices change over time and may result in changes to our Privacy Policy. We reserve the right to modify or vary this Privacy Policy at any time.
Any changes to this Privacy Policy will be effective upon our publication on our website and will replace any other privacy policy published by us to date. In all cases, your continued use of our Services after the publication of any modified privacy policy indicates your acceptance of the updated Privacy Policy.
8. How to contact us
If you have any enquiries or complaints (including updating your personal information), you can contact our customer service team at hello@humanquotient.com.au.
Or alternatively write us a love letter 😉 and send it to: Human Quotient Group Pty Ltd at c/o Resolve Advisory, PO Box 4524, Kingston ACT 2604, Australia.
We always endeavour to reply to emails as soon as we can and at a minimum, within 14 days. Replies to mail will be processed slower and subject to postal delivery times and delays. We will always endeavour to resolve any query or complaint to your satisfaction.
Our Privacy Policy has been prepared in accordance with relevant legislation in the locations we operate. If you would like further information regarding privacy laws relevant to you or are not satisfied with the way in which we handle your enquiry or complaint, you can locate further information from the Office of the Australian Information Commissioner (www.oaic.gov.au).
Thank you for reading and be sure to visit us again soon!